Business Office Manager - Midwest Dental - Fox Point, WI

Position Summary

The Business Office Manager (BOM) provides administrative leadership, in collaboration with the clinical leadership of the doctor, to achieve the operational goals of the dental practice, The BOM actively co-leads the office staff and schedule flow while recognizing opportunities to advance the dental practice growth and development of team members.

Responsibilities:
Position Responsibilities

Administrative

• Oversees and ensures all daily operational functions are completed up to and including schedules, charting and maintaining accounts
  


• Maximizes each provider’s schedule for production; reviewing schedules for accuracy, confirming patient appointments and follow up on failed/missed appointments
  


• Manages the AR process from accuracy of posting charges and receipts to follow up on accounts and delinquent accounts
  


• Manages the Insurance Aging Process from verifying eligibility to submission of claims and follow up on claims
  


• Prepares and processes referrals
  


• Ensures end of day process is completed accurately and daily deposits made
  


• Submits accurate write off and refund requests
  


• Submits weekly summary and office projections to Regional Director
  


• Verifies month-end numbers
  


• Oversees inventory and orders office supplies
  

Office Management

• Co-leads the morning huddle and monthly staff meetings
  


• Reviews financial portion of treatment plans with patients and discusses payment
  


• Promotes Midwest/Mountain/Merit Dental and asks for referrals
  


• Works with team to meet/exceed office and provider performance goals (new patients, recall, retention, charge per hour, charge per patient, net revenue, and accounts receivable)
  


• Coordinates office/provider goal setting
  


• Manages time clocks by clearing flags, adjusting hours, avoiding overtime and approves PTO requests
  


• Maintains a neat and professional office environment, coordinating cleaning services as necessary
  


• Coordinates office events with marketing department (Give Kids a Smile, Dental Health Month, and other community involvement)
  


• Ensures doctor/s meet contracted hours
  


• Collaborates with the Regional Director on completion of Operational Consistency Review
  

Recruitment and Retention

• Recruits and interviews for personnel as needed
  


• Assists the doctor recruiters with tours and meet and greets
  


• Coordinates doctor transitions
  

Leadership

• Establishes and maintains strong doctor relationships
  


• Reviews direct reports to ensure team is meeting performance expectations
  


• Collaborates with internal resources for staff development/training with RD, RCC, CL
  


• Trains staff, rotating them through various office duties to ensure cross-coverage
  


• Assesses and facilitates employee performance accomplishments, disciplinary actions and terminations; 90 day review and annual review
  


• Follows employment law practices
  

Other Duties

• Follows all Standard Operating Procedures and other guidelines in accordance with the employee handbook and state statutes/rules
  


• Protects patients and employees by adhering to OSHA infection-control policies, maintains patient confidence and protects operations by keeping information confidential, adhering to HIPAA privacy policies
  


• Will be expected to perform any and all related duties as assigned by manager
  

Qualifications:
Education and/or Work Experience

Two (2) or more years of relevant experience in the dental industry, health care or related field. Associate’s Degree, prior dental office management experience and two (2) or more years of people management experience preferred.

Knowledge and Skills

• Exceptional verbal and written communication skills
  


• Proficient in Microsoft Office
  


• Ability to prioritize work and multi-task
  


• Self-directed and able to meet firm deadlines
  


• Professional demeanor
  


• Good judgment and a high degree of ethics and integrity
  


• Experience leading teams
  


• Effective leadership style
  


• Exceptional analytical skills
  

License and Certification Requirements

A valid Driver’s license and active CPR certification.

Physical Requirements and Working Conditions

Work is performed in a standard office environment.

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