Fluent Dutch Consultant in Beerse

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Kelly OCG is a global outsourcing and consulting solutions company who provides cost-effective and process efficient outsourcing solutions with a focus on speed, quality and cost.

The Outsourcing Customer Specialist is responsible for facilitating the onboarding process of contract employees for a particular customer by using an e-procurement tool and managing relationships between the customer and the approved vendors.

Job description:

Manage the order fulfillment process from requisition creation to candidate start of assignment:

– Broadcast orders to approved suppliers using e-technology tool
– Exercise screening techniques that ensure only high-quality resumes are forwarded to the customer for review
– Coordinate the candidate interview process on behalf of the customer
– Successfully negotiate bill rates to ensure they are aligned with current market rates and closely related to the necessary job criteria
– Confirm assignment logistics between customer and supplier regarding the contractors assignment information (i.e., start and end date, location, rates, hours, etc.)

Interact daily with customer and suppliers to resolve program related issues:

– Appropriately manage the customer and supplier relationship
– Act as a pro-active team member of the Kelly OCG Program to ensure that a high level of service is always offered to both customer and suppliers

Proactively identify issues and provide appropriate and timely solutions:

– Conduct resource planning with the customer to anticipate future staffing needs
– Ensure that all objectives are met by taking an active role in continuous improvement of processes and quality
– Use market data and a competitive bidding process to control the customers cost

Required skills:

– at least a bachelor degree or equivalent by experience
– at least one year of relevant experience, preferably in the staffing or contracting industry
– knowledge of IT terminology is an advantage
– excellent customer service, interpersonal, communication and team collaboration skills
– English & Dutch spoken and written is required; French is an advantage
– strong analytical and problem-solving skills
– must be able to work on multiple simultaneous tasks with limited supervision
– quick learner, demonstrate initiative
– functional PC and internet skills which include MS Word, Outlook, Excel
– negotiation skills is a plus

Additional information:

– Start date:  asap
– Contract duration: Permanent Contract – 100% FTE
– Location:  Beerse