Patient Svc Rep - Cedar Creek Clinic- Casual/Zero Assigned hours - Aurora HealthCare - Grafton, WI

215 W WASHINGTON ST

GRAFTON, WI

53024

OZAUKEE

Discover the Benefits…

Imagine a work environment where you are valued for finding better ways of caring for our patients and are offered flexibility, mobility and growth through a wide range of career options. With Aurora you’ll find a diverse and comprehensive blend of benefits designed to make your life better both inside and outside of the workplace.

Aurora supports a safe, healthy and drug-free work environment through criminal background checks and pre-employment drug testing. We maintain a smoke-free environment at all our locations. We are an equal opportunity employer and maintain an environment that attracts, recruits, engages and retains a diverse workforce.

RECEPTIONISTS AND CSRS

Licenses & Certifications

None Required.

Degrees

High School Graduate.

Required Functional Experience

No experience required

Knowledge, Skills & Abilities

Excellent customer service skills.Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.Excellent organizational skills.Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically. Ability to work in a fast paced environment with a strong attention to detail and accuracy.

Primary Purpose

Acts as the first point of contact for patients by providing outpatient department and/or clinic reception. Greets and registers the patient, completes all necessary forms, obtains demographic and insurance information, collects co-payment, posts payments, and adds or updates basic patient account information. Schedules new and follow-up patient appointments.

Major Responsibilities

Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.

Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.

Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.

Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.

Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payor requirements.

Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.

Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.

Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.

May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.

This caregiver would be trained in all areas to help cover Walk In, Lab & Imaging, Phones and Front Desk as needed.

The Caregiver would also be part of the Saturday rotation with the rest of the PSR’s.

Zero assigned/ casual position

Hours vary based on department need

At Aurora Health Care we believe that each of us can use our knowledge, experience and creativity to help people live well. We’re a non-profit organization with a clear vision of providing people with better health care than they can get anywhere else. Our strength stems from teamwork and collaboration among a talented and diverse group of professionals.