Customer Relations Specialist - Systems, Inc. - Germantown, WI

Systems, Inc . is a leader in the design and manufacture of loading dock equipment. The company’s 50 year history demonstrates its success in the industry and its commitment to safety, quality, innovation, and customer satisfaction. Poweramp is the original division of Systems, Inc. and was founded in 1961. Systems, Inc. acquired Dock Leveler Manufacturing (DLM) in 1994 and McGuire Company in 2006. Systems, Inc. has manufacturing centers located in Wisconsin and Arkansas; it has employees located in every region of the nation; and it has customers located worldwide. Systems, Inc. strives to provide the highest quality and most efficient products on the market and continues to live out the original mission of the company.

Overview of Position
The Customer Relations Specialist/Inside Sales position is responsible for providing the best possible customer satisfaction to the organization’s customers by addressing and resolving customer inquiries and problems, processing orders, preparing services orders, tracking bids, and resolving billing issues, all in accordance with company policies and procedures. Description of

Duties and Job Responsibilities

• Develops thorough understanding of company products and knowledge of order process.


• Answers incoming customer telephone calls, mostly for the specific region in which the CSR is assigned to; provides support to the sales team as needed.


• Provides accurate and timely information regarding the status of open orders to customers and technicians. Coordinate the dispatching of sub-contractors to customer facilities for surveys, installations, and repairs.


• Provides quotes for potential orders, processes new orders, checks status of existing orders.


• Addresses and resolves customer/sub-contractor inquiries, problems, and complaints regarding products, service, billing, applications, etc.


• Creates and maintains customer files, records, documents, etc.


• Enters all required information into the appropriate databases/applications, creates and maintains the customer database, ensuring accuracy and timeliness. Prepares documents, letters, correspondence, etc. as needed.


• Acts as a back-up for the Receptionist when needed.


• Communicates efficiently and professionally, in both written and verbal form.


• Completes special projects as assigned.


• Uses basic computer software such as spreadsheets, databases, word processing applications, email, Internet, etc.


• Performs other duties as assigned.

Qualifications

• High school diploma or equivalent is required; Associate degree is preferred.


• Minimum 1 year of experience in a manufacturing customer service environment required


• Construction contract management experience preferred

Job Type: Full-time

Salary: $15.00 /hour

Local candidates only:

Required experience:

• Customer Service in Manufacturing Environment: 1 year