Essential Duties and Responsibilities:
- Process credit and debit memos to customer accounts for all non-inventory adjustments, including price adjustments and loyalty program balance transfers.
- Process customer installment loan paperwork for all approved loans.
- Key contact for select National and House accounts including communication on past due balances, providing copies of documentation and any special requests.
- Daily posting and printing of domestic and international invoices. Work with IT and outside vendor to automate this process as resources become available.
- Daily review and special handling of invoices with notes that do not auto-invoice. Make corrections as needed.
- Prepare and send monthly customer aging details to sales rep and regional managers.
- Address and evaluate special customer invoice and statement requests. Work with manager to reduce these requests.
- Enter all Corporate client invoices into customer website daily.
- Daily labeling and filing of pick tickets.
- Take daily customer credit card payments via telephone.
- Answer miscellaneous customer questions related to loyalty programs, account balances, provide receipts, proof of delivery, etc.
- Provide front reception desk coverage as assigned and direct call to appropriate individual/department.
- Other projects and duties as assigned by manager.
- Associate’s degree in business or accounting with three years of related experience.
- Must have excellent written and oral communication skills.
- Must be able to handle difficult situations in a professional and efficient manner.
- Must be able to multi-task in a fast paced environment.
- Prefer experience with Microsoft NAV or ERP system.
- Prefer experience with switchboard.
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American Orthodontics offers many excellent seminars throughout the year. We offer quality speakers on subjects that are important to your…
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