Ambulance Dispatcher - Orange Cross Ambulance - Sheboygan, WI

Open Positions: Weekends, 12 hour shifts, 24 hours per week

Overview:
The primary job responsibilities of the Dispatcher are to receive telephone calls requesting medical assistance and/or transportation from residences, public service agencies and/or medical facilities. He/she shall dispatch medical unit(s) to the scene in response for assistance; operate radio communication equipment to monitor field operations of EMS units and personnel, and perform other related tasks and duties as assigned by appropriate authority. They also handle all incoming calls (receives and prioritizes) in a swift and proper manner through the use of Communications Center systems. Dispatch the appropriate vehicles/personnel as appropriate.

Responsibilities:
Essential Functions-

• Receive and prioritizes all incoming telephone calls.


• Demonstrates the ability to effectively channel emergency and non-emergency calls to appropriate personnel.


• Efficiently dispatch vehicles to emergency and non-emergency calls in a timely manner.


• Demonstrates the ability to make accurate moment to moment decision making in regard to the dispatch of emergency and non-emergency vehicles.


• Effectively triages all in coming requests for service


• Obtains all required information from party requesting medical transport (as set forth by dispatch policies).


• Demonstrates the ability to effectively use paging system, cell phones and land lines, and all portable or mounted radios; troubleshoots problems mechanical / equipment problems and contacts Dispatch FTO, Crew Chief, and Executive Director as appropriate.


• Prepare and complete reports stating progress, problems and statistics for review by appropriate managers and supervisors.


• Perform basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry.

Customer Service-

• Maintains professional customer service oriented attitude and communication with all staff and customers of Orange Cross Ambulance

Qualifications:

• A minimum of one year experience in EMS, public safety, or emergency dispatching preferred


• Education: High School Diploma or GED with a minimum of EMT-Basic licensure or Emergency Medical Dispatcher Certification


• Ability to multi-task and handle stressful situations


• Ability to make split second decisions


• Some medical terminology/knowledge is a plus

To apply go to http://orangecross.org/employment/

Job Type: Part-time

Required experience:

• EMS or Dispatching: 1 year