Financial Aid Counselor: Non-Traditional - Concordia University Wisconsin/Ann Arbor - Mequon, WI

This full-time, non-exempt Non-Traditional Financial Aid Counselor position is directly responsible for the organization, coordination, supervision and implementation of the financial aid program of the university. This position reports to the Director of Financial Aid and serves students attending online and at physical campuses in Wisconsin and Michigan. The successful candidate will be able to work from either the Ann Arbor, MI campus or the Mequon, WI campus.

Responsibilities

• Packages financial aid for students, verifies need, assesses changes, and compliance testing

• Run daily MS access reports and packaging worksheets

• Uses critical thinking skills to perform independent judgment when packaging students

• Maintains knowledgeable of all federal title IV and state aid programs

• Processes scholarship checks on the student financial awards

• Prepares and conducts presentations on financial aid for perspective students as needed

• Travels to education centers and various training as needed

• Ensures customer service by answering telephones, emails, and consulting with walk-ins in a professional manner

• May perform other related duties as assigned

Knowledge, skills, abilities

• Ability to maintain a high level of confidentiality

• Ability to communicate in a professional manner. Knowledge and skill in performing basic office procedures and practices

• Preferred experience in Microsoft Excel, Outlook and SCT Banner Financial Aid and XTender imaging software; or the ability and willingness to learn new technologies

• Ability to effectively communicate with all levels of the University and maintain a positive, can-do, service-oriented attitude

• Ability to effectively and professionally communicate with students and their families when appropriate

• Ability to work independently, prioritize tasks, organize work and meet deadlines in a busy office setting

• Ability to demonstrate ingenuity and prompt action in resolving problems

• Ability to work evenings and weekends as needed

Education and Experience

A Bachelor’s degree required. Three to five years relevant work experience that includes an advanced level of computer skills, strong windows base, and the ability to learn integrated computer system. Previous work in an academic setting, customer service setting and/or experience with financial transactions and reconciliation are a plus.

Compensation and Benefits

This is a full-time position. Starting wage is dependent upon on individual qualifications and experience. Concordia health, disability and retirement plan enrollment is available to full-time employees and their eligible dependents. Tuition benefits are available for employees and their qualified dependents.

Physical Demands/Equipment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel objects, tools, or controls. The employee frequently is required to sit, reach with hands and arms, and talk or hear. The employee is occasionally required to stand; walk; climb or balance; and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 40 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or more up to 100 pounds. Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and depth perception. The noise level in the work environment is usually moderate but at times can be high.

The above statements are intended to describe the general nature and level of the position. It is not intended to be all-inclusive. Administration reserves the right to adjust the duties and responsibilities.

Equal Opportunity Employer

Concordia University does not discriminate in the employment on the basis of race, color, national or ethnic origin, disability, gender or age. However, Concordia University is a Christian educational institution operated by The Lutheran Church-Missouri Synod and, in compliance with Title VII of the Civil Rights Act of 1964, reserves the right to give preference in employment based on religion. Concordia University is a Higher Learning Commission accredited, co-educational, liberal arts school offering 60 undergraduate majors of study, 14 master’s degrees, 2 doctoral programs and 6 accelerated undergraduate majors. Founded in 1881, the Mequon campus and its 10 Concordia centers are home to over 8,000 undergraduate and graduate, traditional as well as nontraditional students from 46 states and 28 foreign countries.

Concordia is a Lutheran higher education community committed to helping students develop in mind, body and spirit for service to Christ in the Church and in the world.