Customer Care Professional - Telecommute Opportunities! - Thrivent Financial - West Bend, WI

We all want to feel good about what we do….

Be a part of an organization that was awarded the top 30 most meaningful companies to work for in America today! Begin making a different in people’s lives by becoming a Customer Care Professional at Thrivent Financial! Our Customer Care Professionals deliver personalized support to help our members be wise with their money and inspire generosity by creating an enjoyable, easy service experience. Being membership-owned, Thrivent Financial does what’s best for our members, supporting the values of faith, family, stewardship and service.

“Why Work at Thrivent?”…

Dependability and Integrity – Of nearly 800 life-health insurance companies analyzed, Thrivent is among Ward’s 50 Top Performing Life and Health Insurers. We rank 325 on the Fortune 500 list based on 2012 revenue of $8 billion. We have the highest rating assigned by A.M. Best to life insurers, A++. We have the third-highest rating Fitch assigns, AA . Plus, Thrivent Financial has been selected as one of the “World’s Most Ethical Companies” by the Ethisphere Institute the last 5 years in a row!

Advancement Opportunities – We have exciting, built-in advancement opportunities for our Customer Care Professionals. We take a hands-on approach to helping you develop your professional career with us.

Up to 20 Days of Paid Time Off

Up to 20 Hours of Volunteer Time Off

401(k) and Pension

Paid training

Free onsite fitness center and employee health services and discounts at the café!

Telecommute options available after successfully completing full time training!

Position Responsibilities:
Support inbound calls educating members, chapter leaders, volunteers and prospects regarding products, fraternal programs and services offered by Thrivent Financial. Serve as an advocate for Thrivent Financial to grow, engage and retain membership.

Provide information on various life/health, mutual funds, annuities, claims, and our unique Thrivent member benefit programs.

Handle sensitive telephone and internet communications with customers.

Answer and address customer questions and concerns using verbal and written communications to a deliver a high level customer experience.

Personal ownership to ensure the customer interaction is resolved accurately.

Position Qualifications:
High school required. College degree preferred.

1 – 3 years prior customer service, claims, sales or related experience required. Financial Services, non-profit, insurance, healthcare, or related industry a plus!

Demonstrates excellent interpersonal skills as well as verbal and written communications skills.

Thrives in a fast-paced, high performing team environment!

Demonstrates resilience in the face of ambiguity, shifting priorities and rapid change.

Beginner to Intermediate knowledge and use of Microsoft Suite, primarily in Word, Excel, PowerPoint, and Outlook is desired. Keying data entry efficiently, speeds, and accurately with proficiency in typing/keyboard is required.

Polished phone demeanor, tone and etiquette are required.

Ability to quickly learn complex program and product knowledge, work on a PC, accessing and navigating multiple software applications in a Windows environment while talking to the customer on the phone via a headset.

Full and/or part time (minimum 24 hours a week) positions are available between the hours of 7:00 a.m. – 8:00 p.m. Monday – Thursday and 7:00 a.m. – 6:00 p.m. Friday. Flexibility to work in the evenings is required.

Must be available to work full time during a 8-12 week paid training program Monday – Friday 8:00 a.m. – 4:30 p.m.

Telecommute options available after full time training.